作者: hlperng 時間: 2017-6-6 09:23:26 標題: ISO 16355 相關資料預習
本帖最後由 官生平 於 2017-6-23 10:50 編輯
ISO 16355-1:2015, Application of statistical and related methods to new technology and product development process - Part 1: General principles and perspectives of Quality Function Deployment (QFD)
ISO 16355-1:2015 (ed1.0) 第 1 版於 2015 年 12 月公告發行，共 73 頁，國際標準分類碼為 03.120.30 「統計方法應用」。
第 7 部：最適化 - 容差設計與製造用產出 (Part 7: Optimization — Tolerance design and output to manufacturing)
第 8 部：商品化與生命週期指導綱要 (Part 8: Guidelines for commercialization and life cycle)
Quality function deployment (QFD) is a method to assure customer or stakeholder satisfaction and value with new and existing products by designing in, from different levels and different perspectives, the requirements that are most important to the customer or stakeholder. These requirements should be well understood through the use of quantitative and non-quantitative tools and methods to improve confidence of the design and development phases that they are working on the right things. In addition to satisfaction with the product, QFD improves the process by which new products are developed.
Reported results of using QFD include improved customer satisfaction with products at time of launch, improved cross-functional communication, systematic and traceable design decisions, efficient use of resources, reduced rework, reduced time-to-market, lower life cycle cost, improved reputation of the organization among its customers or stakeholders.
ISO 16355 demonstrates the dynamic nature of a customer-driven approach. Since its inception in 1966, QFD has broadened and deepened its methods and tools to respond to the changing business conditions of QFD users, their management, their customers, and their products. Those who have used older QFD models will find these improvements make QFD easier and faster to use. The methods and tools shown and referenced in the standard represent decades of improvements to QFD; the list is neither exhaustive nor exclusive. Users should consider the applicable methods and tools as suggestions, not requirements.
ISO 16355 is descriptive and discusses current best practice but is not prescriptive by requiring specific tools and methods. Rather, applicable tools and methods are included in the Annexes to guide users of the standard.
ISO 16355-1 references the other seven parts of the Standard, as follows:
— Part 2: Acquisition of Non-quantitative VOC or VOS includes sections 8.1 - 8.2.7;
— Part 3: Acquisition of Quantitative VOC or VOS includes sections 8.2.8 - 8.2.9;
— Part 4: Analysis of Non-Quantitative and Quantitative VOC/VOS includes sections 8.2.10 - 11;
— Part 5: Solution Strategy includes sections 12 - 14;
— Part 6: Optimization — Robust parameter design includes section 15.1;
— Part 7: Optimization — Tolerance design and output to manufacturing includes sections 15.2 - 15.3;
— Part 8: Guidelines for commercialization and life cycle includes sections 16 - 24.